VERIFIED CUSTOMER REVIEWS

product as promised , excellent quality of printing and framing

Great selection of licensed art prints and frames, really prompt delivery. Highly recommended..!

I disliked the way they treat i am ready to pay for deduction for returns of product for mistakely purchased for COD but they denied saying helpless THIS IS VERY BAD GESTURE OF COMPANY I COMPLETELY FEEL DISHEARTED FOR CANT GIVING SOLUTION OVER AGREMENT OF DEDUCTION CHARGES ,NOW ONWARDS I CANT PURCHASING ANY PRODUCT FROM THIS ARTEVENUE THEY ARE HELPLESS FOR FINDING SOLUTIONS FOR CUSTOMERS.IF THEY CAN HELP THEN THINKING OF PURCHASING OTHER PRODUCT AND REVIEW OTHERWISE I CANT I AM ALSO HELPLESS

REPLY FROM ARTE'VENUE:
We are extremely sorry for your experience. We have mentioned on our website that COD orders are not eligible for returns. Even just before placing the COD order, we display a message that COD order is not eligible for return.

We want to clarify that we are probably the only online direct-to-customer selling company that offers returns with 100% refund without asking any questions. The reason for COD orders not being eligible for returns is to prevent the misuse of our COD facility.

Very good guys.....great job
1. Lots of art collections from underrated artists
2. Solid packaging....no damage at all
3. Dimensions exactly as mentioned.

Only problem I had is for 1 painting the canvas was a bit folded...but thats ok,not a big problem.

My dad loves art , now I know where to buy him a birthday present from

The cat in the painting has exactly the same expression that my cat does when caught doing a mischief :’) it lights up an otherwise dark corner.

Very good quality. Our room looks beautiful..

Really happy with the artwork. Looks amazing. It was so nicely packed.
I also have to specifically mention their prompt customer service response and they were kind enough to accede to my special requests. Definitely ordering from them again!!

Order No: 202201-394, Dt : 27 01 2022

I ordered panting on canvas, received it with big white lines on it.

Art venue is not accepting to replace the painting, saying it was not informed within 48 hours. The concerned person in our office who received the courier couldn't open the same within 48 hours because that person had got Covid.

This painting is not cheap and shipping badly printed canvas and blaming the customer for your bad quality printing is not acceptable. There was no empathy shown.

This is the 2nd time we were ordering from you. Very bad experience.

Feeling cheated & highly dissatisfied for such bad attitude & behavior

REPLY FROM ARTE'VENUE:
Thank you for taking time in providing your feedback & apologies that you had bad experience.

We have tried to explain to you that our returns, refunds, damaged delivery policies are very clearly given on our website. We received intimation of damage from you 12 days after the delivery. If it was a reasonable delay, we could have certainly considered it even beyond our policy mandated time period and considering the covid impact on you.

We have done thorough inspection and investigation of your delivery and our operations team is very sure that we would not deliver product in such condition. You had ordered only a print. Based on the pictures you shared, it seems like the print was kept under some heavy object and hence got the lines across. We never fold our prints. These are very carefully rolled and dispatched in a tube.

We are probably the only direct-to-customer art print selling company that allows returns without asking questions, even on customized artworks.

Having said that, we will try and make our policies more clear to customers. All marketplaces, ecommerce companies, stores have a specified time limit for accepting returns, issuing refund, reporting damaged delivery. We have very clearly metioned our policies on the products pages and in terms and conditions.

I love Art'evenue and its pieces! Having stumbled on it on Instagram while making my first home, I am now a repeat customer where I look for reasons to buy art from them. The variety of art they have with the quality guarantee made my home designing process much simpler with their online shopping process.

The picture and the frame are good quality and very much sutes my living room

The perfect Valentine’s day gift! Thank you!

I am ordering art the second time around from artevenue and I must say I am pleasantly surprised by the execution of the order and the quality of the artwork
It's better than expected and the quality of the picture and frame and everything put together is worth the money

I had ordered four posters. The final product looks very good.

Loved the painting, thank you

The product I have taken: Order Number : 202112-110, Dt : 09 12 2021
What appeared in picture is far too different than how it actually is. Poor Show and not impressed at all.

REPLY FROM ARTE'VENUE:
Thank you for the feedback.
If you could tell us the exact issue you have, we will try and correct it for you.
Just to reiterate, we only use licensed images and reproduce using the state-of-the-art printing at very high resolution and best in the industry framing. Our focus is to ensure that we reproduce exactly as the original artwork. We do not alter the original artwork in any way.