Our artworks are customized for you and delivered with utmost care. Your
satisfaction is guaranteed.
REPLACEMENTS:
In an unlikely event of damages during delivery, artwork having quailty issue or wrong artwork
delivered to you, it is eligible for free replacement.
Customer shall inform Arte'Venue about the damaged artwork, quality issue or wrong artwork
within 48 hours of delivery along the photos of artwork showing the issue as a proof.
Arte'Venue shall not be liable to replace the artwork or refund the money if Arte'Venue
is informed after completion of 48 hours from time of delivery.
RETURNS:
PLEASE NOTE: Returns apply only to art print items. Custom Photo frame items (where
customer uploads his/her own picture and we print, frame as per order)
are not eligible for returns.
If you are not satisfied, we are happy to accept the return
within 5 days of delivery for full refund.
Please note that, Arte'Venue will try
and arrange
for the pick up, but it is subject to our delivery partners agreeing to the return shipping
and customer will bear the return shipping charges. Arte'Venue will deduct
the return delivery charges before making the refund.
In case Arte'Venue can't arrange the pick up, customer is requested to ship the artwork
to us at our registred address. In case of customer shipping it, Arte'Venue
will make the full refund.
To be eligible for refund, the returned artwork Arte'Venue receives should be in new condition,
exactly as it was delivered to you.
Please keep the artwork in condition it was received, and in original packaging.
We will arrange for the pick up. Upon receipt of the returned Arte'Venue
will ascertain the condition of the artwork prior to issuing refund/replacement.
The artwork will not be eligible for refund in case further damages are found.
Please refer to section 5 of terms of use
for detailed procedures and policy.
