Our artworks are customized for you and delivered with utmost care. Your
satisfaction is guaranteed.
REPLACEMENTS:
In an unlikely event of damages during delivery, artwork having quailty issue or wrong artwork
delivered to you, it is eligible for free replacement.
Customer shall inform Arte'Venue about the damaged artwork, quality issue or wrong artwork
within 48 hours of delivery along the photos of artwork showing the issue as a proof.
Arte'Venue shall not be liable to replace the artwork or refund the money if Arte'Venue
is informed after completion of 48 hours from time of delivery.
RETURNS:
If you are not satisfied with the quality, we are happy to accept the return and make a refund.
Please inform us within 5 days of delivery.
PLEASE NOTE: Returns apply only to art print items. Custom Photo frame items
(where
customer uploads his/her own picture and we print, frame as per order)
and framed original artworks
are not eligible for returns. Unframed original artworks can be returned.
Also, the Cash on Delivery (CoD) orders are not eligible for returns.
Customer is required to ship the artworks
to us at our return shipping address. To be eligible for refund,
the returned artwork Arte'Venue receives should be in new condition,
exactly as it was delivered to you.
Upon receipt of the returned Arte'Venue
will ascertain the condition of the artwork prior to issuing refund/replacement.
The artwork will not be eligible for refund in case further damages are found.
Please refer to section 5 of terms of use
for detailed procedures and policy.
